214 - Rebuilding shocks with Chris Hagen of Inertia Laboratory

Chris Hagen of Inertia Laboratory joins Kevin and Richard to talk about rebuilding, revalving and dyno testing shocks. He covers the signs a damper needs service, what a shock dyno actually proves, and the difference between two-way, three-way and electronic setups. He also explains how he runs a three-person mail-in shop, from intake and kanban to flat-rate pricing, dealer terms, shipping and the work he turns down.

Read the full write-up: Rebuilding Shocks and Running a Suspension Shop with Chris Hagen of Inertia Laboratory on the My Shop Assist blog, with the key takeaways from this episode.