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With the new year just around the corner, it is a perfect time to begin thinking about a goal you would like to achieve! Setting a goal is a great thought-provoking process that can help you improve your business. But, what should the goal be? You have many options to consider and thig blog post will help you decide what is best for you. Don’t set a revenue goal People often fall into the trap of setting their goal as a specific revenue number. While reaching a revenue milestone can be cause for celebration, it should not be a business...

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It is extremely important to track and monitor the performance of each employee at your shop because it directly effects your profitability. You can use the formal Roles and Responsibilities list as a guideline for which metrics to review and we will concentrate on the Technician for this post. This employee review gives you an opportunity to talk with the employee and quantify how they are doing. If done on a regular basis (say every quarter or end of each month), it will allow you to see trends in improvement or lack of change. You can also compare their performance...

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The main goal of hiring employees is to increase the money going into the owner’s pocket. Keep this in mind when deciding which employee is most helpful for you! We have written blog posts that cover Preparing for Your First Employee and detailed the various Employee Types. Now, we are going to cover some ways to determine which of these employee types is actually right for your business. This post is directed mainly at hiring the first employee, but it is also applicable to hiring your 4th or 20th employee. For this post, we are going to assume the owner...

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It is a very good idea to have a clear set of roles and responsibilities for each employee at your shop. Whether you are a 1-man shop looking to hire your first employee or an established shop with 8 people, these roles and responsibilities will make sure there is no confusion about who is responsible for what. This blog post will outline several positions and help you in creating your own list. Employee Handbook The formal document containing these roles and responsibilities is called the Employee Handbook. The handbook should contain all important information pertaining to that specific employee: Roles...

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Finding qualified technicians is extremely difficult. Ideally, you want somebody who has intimate knowledge about your platform, owns their own tools, has comparable work standards and ethics, is young and excited, only wants $10/hour, and has 20 years of experience. Hate to break it to you, but that person doesn’t exist. No one will ever be as driven to succeed as yourself. Many small business owners fool themselves into believing they can just hire somebody, put them to work, and expect perfect quality every time. Truth is, it takes a lot of time and effort to manage just one employee....

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