In this video, we show you how to determine the Service Efficiency at your shop. The goal with this metric is to help you focus on profitability versus revenue.
Many of the struggles shops face come from their obsession with revenue. Often times, we hear people say "There is so much work! I need to hire somebody to help me get the work complete!"
But, this often leads to more headaches and even LESS revenue. If you don't have systems in place to manage your employees and ensure they are billing plenty of hours, you will find adding more people only makes the problem worse.
In the video above, we show you how to calculate your shop's efficiency and what you can do to improve it.
If you would like to view this presentation as a PDF, you can download it via this link.