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  In this video, we show you how to determine the Service Efficiency at your shop. The goal with this metric is to help you focus on profitability versus revenue. Many of the struggles shops face come from their obsession with revenue. Often times, we hear people say "There is so much work! I need to hire somebody to help me get the work complete!"  But, this often leads to more headaches and even LESS revenue. If you don't have systems in place to manage your employees and ensure they are billing plenty of hours, you will find adding more...

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Articles, Business, Education, My Shop Assist, Shops -

In this post, we will document the work flow necessary to manage a job from start to finish. Thankfully, this process is essentially the same for all of us, regardless of what kind of cars you work on or what you do to them. Below are 6 steps that should occur with every build. It is critical that each step be optimized to ensure the vehicle passes through the shop as quickly as possible. This means setting clear expectations and goals for the person responsible for each step. Think about which person is responsible for each step and make sure they...

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My Shop Assist, Shop Management -

If you read the 3-part blog post about Shop Management, you should be comfortable with the idea of creating specific tasks for your work and tracking time on those tasks. Having that information helps you make decisions on which tasks make the most money and which tasks you may not want to perform. In this blog, I am going to show how to utilize the information you collect. I want to break down how you can use time tracking to analyze employee performance and I will be showing the times from my shop as an example. To start, the tech...

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This is the last part of a series, Part 1 can be found here, and Part 2 can be found here   I have been talking a lot about charging the right price for tasks. Take some time to think about how you originally determined those numbers. Was it a guess? A gut feeling? Some number you pulled out of a hat? All of these reasons are bad. If you don’t know how many of your worked hours are translating to dollars (i.e. billable hours), I would recommend beginning to measure that metric first. Tracking you and your employees’ hours will allow...

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This is a continuation from Part 1 here   For years now, I have been working to improve my own shop, Evolution Dynamics, to be profitable, fun, and not require insane hours. Sadly, I learned from the school of hard knocks (i.e. made every mistake imaginable costing time and lots of money) on how to best run my business. It shouldn’t have to be this way. To get started, I want people to look at running a business as a machine that can be finely tuned. We are all car people and most of us come from a racing background....

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